We send all our parcels via Royal Mail's Standard Parcel service. This is an insured delivery that Royal Mail aim to delivery in 3-5 working days from the date of dispatch.
If by some chance your delivery does not appear after this time please let us know, but we will be unable to arrange any replacement until 15 working days have past - until then Royal Mail only class a parcel as delayed, not lost. We cannot change this time as it it not set by us.
Obviously we will keep in touch during this time, and if your parcel has still not arrived after 15 days, we will, stock permitting, arrange a replacement to be send out to you straight away.
For a full breakdown of our delivery terms, please see the Terms and Conditions page.
LATEST DELIVERY NEWS
21 November 07: Christmas Deliveries. Royal Mail have announced the last posting date for Standard Parcels will be the 14th December 07. As we usually process orders within two working days, the last date for submitting an order to us to catch this posting date is Tuesday 11th December 07. Orders submitted after this date will be processed as quickly as possible, but we cannot say when delivery will be. These dates offer no guarantees beyond the standard terms and conditions offered by us and Royal Mail.
29 October 07: Deliveries appear to be back to a more normal service now so we do not expect any major delays on new orders.
20 October 07: The recent postal strikes have had a very large impact on recent deliveries. If you have had a delivery sent to you since 10/10/07, these parcels are currently very delayed. Royal Mail have not yet declared that delivery times are back to the normal 3-5 working days, so please be aware that at the present time, your order may well be significantly delayed.